CH: Making design more accessible also raises the question of how much say people have in the decisions that affect them. In an office, people have very little input into the chair they might sit on for up to eight years of their life. How can we involve them more in that choice?
SA: Just ask the people.
A lot of the time, people inherit spaces, objects, and furniture. Designers imagine how a space will look, but they don’t always ask people: How do you use the space? What kind of chair would be helpful? Do you need an armrest? Then you could have seating people actually want, instead of buying something no one’s happy with.
People assume that if you ask what they want, you’ve got endless different things you have to appease. Not necessarily. If one person wants one thing and another wants something else, you can vote. At least the majority will be happy. That’s better than nobody being happy at all.
With the co-design work we do, it’s about managing expectations. Speaking to people doesn’t mean that just because you invite someone into the conversation, whatever they say you have to do. It’s about listening so you can understand and find a good compromise.
And the sooner you bring people into the conversation, the easier it gets. If you’re designing a chair and you ask people at the start, you can incorporate that into the concept development. Whereas if you do all the work and show them at the end and they don’t like it, you’ve got to scrap it.
For me, it’s a no-brainer. You see designs or spaces that fail because they don’t speak to people, and then they have to find some ad hoc way to fix them.
CH: CH: That’s a great place to finish. Whether we’re talking about a chair, a workspace, or architecture more broadly, it comes back to listening to the people who will actually experience it.
Thank you, Shawn. It’s been a really interesting conversation.